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John Caffrey Life Solutions Privacy Policy

 

Our contact details 

Name: John Caffrey Life Solutions

Address:33 Bentick Street, Manchester, M15 4RS

Phone Number: 07835 958178

E-mail: johncaffreylife@icloud.com

 

The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Any information of a personal nature that may be voluntarily disclosed by the Client in the coaching process

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • to enable contact to be facilitated between the Client and the Coach

  • to facilitate the coaching process

  • to provide customer care, including responding to your requests if you contact us with a query

  • to provide you with information about events or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes

  • to enable us to review, develop and improve the website and services

  • to administer accounts, process payments and keep track of billing and payments

  • to notify you about changes to our website and services

  • to inform you of service and price changes

 

We use the information that you have given us to facilitate the coaching process. We do not share your information with any other organisation or individual not directly related to John Caffrey Life Solutions.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting: johncaffreylife@icloud.com

 

How we store your personal information 

Your personal details and coaching information is securely stored electronically using encryption and password protection.

 

Our company website is hosted on the Wix.com platform. Any data you submit through the website may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure services behind a firewall. Wix.com’s privacy policy can be found here https://www.wix.com/about/privacy

 

Since we do not control those websites/services, we encourage you to review the privacy policies of these third-party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

 

Personal Information Retention Period

We keep all personal information for 7 years, which is the recommended time period recommended by the Association for Coaching. We will then dispose your information by shredding paper documentation and permanently deleting any electronic information so that it cannot be recovered.

 

Cookies

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: 

  • keep track of you whilst you navigate the website. 

We will use the persistent cookies to: 

  • enable our website to recognise you when you make subsequent visits to this website.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at 

Name: John Caffrey Life Solutions

Address:33 Bentick Street, Manchester, M15 4RS

Phone Number: 07835 958178

E-mail:johncaffreylife@icloud.com

 if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Name: John Caffrey Life Solutions

Address:33 Bentick Street, Manchester, M15 4RS

Phone Number: 07835 958178

E-mail: johncaffreylife@icloud.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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